When will the shop be open?
The shop will only be open on certain days in the year in 24 hour increments. Next sale will be on November 1st, 2019. You can join our mailing list for more up-to-date information on what prints will be available.
HOW LONG WILL THE SHOP BE OPEN FOR?
The shop will only be open for 24 hours from 00:00 - 24:00 EST (Eastern Standard Time) **new time zone change
IS THERE A LIMIT ON HOW MANY I CAN BUY?
There is no limit on how many you can buy—but there will be limited quantities so the inventory is first come first serve.
Do you take commissions?
Currently, we are not taking commissions, but welcome any suggestions for future artwork. For freelance inquiries, please email us at email@example.com
Where can I buy frames for your prints?
We personally use the RIBBA series from IKEA to frame all of our prints. They are affordable and work well with our sizes.
What's the proper way to frame artwork?
Really, however you like. For starters, think about whether or not you want a mat to frame the artwork or if you prefer to have the artwork bleed to the edges. I prefer black frames to allow the colors of the composition to shine, but really it's up to you! You can find affordable picture / poster frames at stores like Target, Ikea, Walmart, etc. Just search for the size of the artwork you purchased and go from there.
The answers below are suggestions in case you have no idea where to start.
Do you accept International Orders?
Yes. International orders are an additional $25 as long as USPS is able to deliver to your country.
How long does shipping take?
Packages are shipped from Los Angeles, CA via USPS. Shipment will begin 7-10 business days after the sale date. Domestic orders take about 3-5 business days from the shipping date to arrive. International orders typically take about 5-14 business days from the shipping date to arrive, but could take longer depending on the destination. For international orders, we would advise waiting a couple extra days for the customs process. If there's still no sign, please reach out to us.
Any packages returned to our P.O. Box that require reshipment will be charged $10 ($25 for international orders).
How are the prints shipped?
Prints 12 x 18 inches and under are rolled inside of a tube, then placed inside of a triangle box to prevent damage while in transit. 18 x 24 and 24 x 36 prints are rolled and shipped inside of an even stronger telescopic tube.
HOW do I track my order?
A tracking number will be emailed to you once we have shipped your package through USPS. If you have not received this email 7-10 business days after the sale, please check your Spam folder. If the above has been done and there is no tracking number to be found, please contact us at firstname.lastname@example.org.
where is my print?
If you are having issues with the delivery of your order, please follow these steps.
What is your return policy?
Please review our return policy here.
What happens if my prints arrive damaged?
If your print arrives damaged, we'll replace it free of charge up to 14 days from delivery of your package. Please send us photos of the damage sustained so that we may file an insurance claim with USPS. We will supply you with a return label and you can send back the order in the same packaging.
Can I get my prints signed by the artist?
Yes! A limited amount of signed prints will be available during the sale.